Face ID not recognizing your face or failing to set up? This can signal issues within the TrueDepth system, not just the screen. At Apple Gadgets Care, we restore full Face ID performance with expert, non-invasive calibration.
Possible Issues and Specific Reasons
Possible Issues | Specific Reasons |
Face ID not working at all | Often caused by failure of the flood illuminator, dot projector, or logic board-level faults disrupting the TrueDepth sensor’s operation. |
“Face ID is not available” error | May result from disconnected or damaged Face ID components after screen replacement or physical impact, triggering system-level lockout of biometric features. |
Face ID fails in low light | Degraded infrared sensor or misaligned flood illuminator can reduce accuracy in dim environments, requiring internal adjustment or component replacement. |
Face ID not setting up | Caused by damaged proximity sensors, front camera misalignment, or iOS issues preventing proper calibration during setup. |
Face ID stopped working after drop | Likely due to dislodged Face ID module, broken flex cables, or logic board fractures that disconnect the TrueDepth system. |
Face ID only works at certain angles | Misaligned dot projector or camera housing may restrict the field of detection, often from improper repair or minor structural damage. |
Why Choose Us
- Certified Technicians: Our team knows Apple devices like the back of their hands. With certified skills and hands-on experience, we ensure your iPhone 15 Pro gets the Face ID repair it truly deserves.
- Courier Pickup & Delivery: Can’t make it to us? No problem. We offer secure courier pickup and delivery for your device, so you can get expert service without leaving your home.
- Quickest Turnaround: We understand that being without your iPhone even for a single day can feel like getting unplugged from the world. That’s why we keep things fast, focused and hassle free – so you’re back to streaming, scrolling and calling in no time.
- Happy Customers, Honest Reviews: Our service speaks for itself, but our customers do too. From crisp photo clarity to restored focus accuracy, they love our attention to detail which it shows with our commitment to service.
- Warranty: We back every repair with a warranty on both parts and labor, so you can walk away worry-free, knowing your iPhone is in good hands.
Booking Process
- When you are on the service page, choose either WhatsApp or call us directly at 09678149149.
- Once you select your preferred method, kindly share your concern, your available date for the service, or request a pickup option if you prefer not to visit our service center.
FAQs
Can Face ID be repaired without replacing the screen?
Yes. In many cases, we isolate and repair internal Face ID components without needing to replace the display, preserving the original screen and factory seal. Which is why we run a diagnostic first to find out what is actually causing the issue after which we move forward.
How do you test Face ID before and after the repair?
Our certified technicians perform a full TrueDepth system diagnostic; checking the infrared camera, dot projector, flood illuminator, and proximity sensors for accurate detection and alignment. This means when you receive your iPhone 15 Pro it will be as if it came straight out of the box.
Will Face ID work just like before after the repair?
Yes. Our goal is to restore factory-level performance. All repaired units undergo multi-point testing to ensure reliability across angles and lighting conditions.
Can Face ID be fixed if it stopped working after a drop?
Often, yes. Drops can dislodge or damage internal modules, and our technicians are trained to restore Face ID even after board-level trauma.
Is my data safe during Face ID repair?
Absolutely as we will not be working with the NAND storage chip unless there is an issue there, which means your data will be completely safe. However it is still advised you backup your data so that you can rest assured.